Partner Manual
Pricing Table
(Estimated Deadlines)
New Projects Process
1
Onboarding/Briefing
For each new project, we follow this workflow:
- Create WhatsApp group > 2. Schedule an onboarding call with our Support Team > 3. Our Support Team uploads all information for the production team.
The onboarding call is optional and serves to gather briefing information and understand the client’s project and expectations. If the information is already aligned, you can skip to having our support team upload it to production, moving directly to step 2 above.
2
Execution
and Best Practices
At this stage, we will begin the project execution.
We will use all the materials provided in the briefing, so it is essential that these materials are well-organized. We recommend including the following fundamental items:
– Current visual id, photos, materials;
– Videos should be provided as YouTube links;
– Other websites to use as references;
– Texts about the company (if any);
– Contact links, social media, address, etc.;
– Domain and hosting access information (if applicable).
The briefing should be sent to our support team all at once, preferably as a PDF or docx file, as this speeds up our delivery process (Avoid sending information separately).
3
Preview
Our previews are generally delivered within the estimated timeline.
For each preview, we use the materials provided for the project. If any materials are missing, we may use placeholder images and text (only as markers), which should later be replaced with real content in the adjustment lists.
Once a preview is delivered, we recommend that approvals or adjustment lists be submitted within 48 business hours, so we can promptly resume production or proceed with publication.
See step 4 for details on how adjustment requests work.
4
1st Change Request
The adjustment list should be provided to our team all at once, preferably in a PDF or DOCX format. This streamlines our delivery process and helps us meet the 48-72 hour timeline (avoid sending adjustments separately).
The goal in this step is to ensure that the project aligns 100% with the client’s vision.
Please note that these adjustments are made prior to site approval and publication—meaning the site is only published once all adjustments are fully approved.
Images should be sent in high quality (for photos, preferably taken with the phone in landscape mode) as attachments or in a ZIP file. Videos should be sent as YouTube links.
5
2nd Change Request
As our work is detail-oriented, it’s natural for some items or bugs to be missed in the first adjustment list. In this case, we’ll proceed to Adjustment List 2.
This second adjustment list is followed by a call with a technical member of our team. The main idea here is to complete as many adjustments as possible during the call to bring the project to 100% client/partner satisfaction.
If a call isn’t possible, the adjustments will follow the standard 48-72 hour timeline.
After adjustments are approved, the client should provide the necessary information for publishing the project (see step 6).
6
Publishing and Training
Once the project is approved by the client, we proceed to the publication stage. At this point, the client should provide access details for their domain and hosting. If the project has been approved and the client wishes to make significant changes, an additional adjustment fee will apply.
The publishing process typically takes 24 to 48 hours.
Immediately after publishing, we’ll send a recorded training session so the client can independently manage their site. These training sessions are delivered via YouTube link, WeTransfer, or recorded call.
Additionally, we provide a 15-day guarantee period for adjustments, if needed. Any requests for changes after this period will require the purchase of an Additional Adjustment (One-Time Service).
Maintenance/Additional Requests Table
Only clients who have chosen the “Maintenance Service”(monthly) or one-time adjustment requests are listed in this section. Please see the price and timeline table below:
Maintenance Process
Requests Sending
When a project has been finalized for more than 15 days or was created by a third party, clients can use this one-time adjustment service to resolve site issues or update information.
The list of adjustments should be sent to our support team in a single submission, preferably in a PDF or docx file, to streamline our delivery process and ensure our 48-72 hour turnaround (Please avoid sending adjustments separately).
Images should be high quality (preferably taken in landscape mode on a mobile phone) and attached as individual files or in a zip folder. Videos should be sent via a YouTube link.
Routines
Our monthly maintenance routine includes:
– Weekly updates of website versions and tools
– Weekly preventive and corrective security checks
– Bi-weekly performance optimization
– Bi-weekly security backups
– Ongoing SEO optimization for Google
– Support during business hours
– Up to one list of adjustments per month
*This service also includes bi-weekly or monthly blog post publications.
**Additionally, this service offers the option to register up to 30 products per month in e-commerce platforms.
Urgent and Priority Requests (For Maintenance Clients)
Maintenance clients can request urgent or priority service. Our urgent or priority requests are typically addressed within 24 hours, depending on the nature of each request. The following issues are considered urgent:
– Hacked website or presence of viruses
– Severe malfunctions affecting purchase processes or operations
– Website downtime
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